jeez buzz Privacy Policy

1. Scope of Data Collection

To operate the jeez buzz platform, we collect various types of information from users. This collection may happen both directly and indirectly.

1.1 Information You Provide Directly

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Mobile financial service details — bKash, Nagad, Rocket, or Upay number
• Account username and password

1.2 Automatically Collected Information

While you browse the website, our system automatically collects certain technical information. This includes IP address, browser type and version, device operating system, time and duration of visits to the website, and anonymous data about browsing behaviour.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies. These help remember your browsing preferences and improve platform functionality. You can control cookies by changing your browser settings, though some services may become limited as a result.

2. Use of Information

jeez buzz uses the information collected only for the following purposes:

• Account registration and identity verification
• Processing deposit and withdrawal transactions
• Maintaining and improving the technical performance of the platform
• Detecting fraud and ensuring account security
• Providing bonuses, promotions, and personalised offers
• Meeting legal obligations
• Providing customer support via 24/7 live chat and email

We do not sell your information to any third party for commercial purposes. Sharing of information is limited strictly to service requirements — as described in detail in Section 5.

3. Data Protection Methods

Protecting your personal information is our highest priority. To this end, we have put in place the following technical and administrative measures:

3.1 Technical Protection

• SSL (Secure Socket Layer) encryption — all data exchanged between your browser and our server is secured
• Industry-standard encryption algorithms used when storing sensitive information
• Regular security audits and vulnerability assessments
• Firewalls and intrusion prevention systems

3.2 Administrative Protection

• Only authorised personnel may access personal information
• Mandatory data protection training for all staff
• A defined response plan in the event of a data breach

Please note that transmitting data over the internet is not entirely risk-free. We take every precaution, but a 100% security guarantee is not possible.

4. Data Retention Period

We retain your information only for as long as necessary and as permitted by applicable law. The general policy is:

• Information on active accounts is retained for as long as the account remains active.
• After an account is closed or becomes inactive, certain information may still be kept for a specified period in line with legal and regulatory requirements.
• Transaction records are retained for an extended period in the interest of financial security.
• Information used for marketing purposes is deleted once you withdraw your consent.

5. Sharing Information with Third Parties

jeez buzz may share information with third parties in the following limited circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing, technology management, and customer support. These partners operate under our instructions and may not use your information independently.

5.2 Legal Obligations

In the event of a court order, government directive, or lawful investigation, we may be legally required to provide information to the relevant authority.

5.3 Fraud Prevention

Certain information may be shared with appropriate agencies when needed to protect account security and investigate suspicious activity.

6. Your Rights

All users of our platform have the following rights over their own information:

• Right to Access: You have the right to know what information we hold about you and to request a copy of it.
• Right to Correction: You may request that inaccurate or outdated information be corrected.
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not be possible where legal obligations apply.
• Right to Restrict Processing: You may object to the use of your information for a specific purpose.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.

To exercise any of these rights, please contact our support team. Our support team is available in Bengali and English, seven days a week, twenty-four hours a day via live chat and email. Our Responsible Gaming guide also contains some important information relating to your privacy.

7. Protection of Minors

jeez buzz strictly does not permit use by anyone under the age of 21. We actively enforce this policy and age verification is carried out at the time of registration. If we find evidence that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has provided information on our platform, please contact our support team without delay.

8. International Data Transfers

Our servers and partner organisations may be located in various countries. As a result, your information may be processed outside Bangladesh. In such cases, we ensure that all international data transfers are carried out with appropriate safeguards in place and that the confidentiality of your information is maintained.

9. Changes to the Policy

jeez buzz reserves the right to amend this privacy policy as needed. For any significant changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display a notice on the platform.
• You may be notified directly at your registered email address.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend reviewing this policy regularly.

10. Other Related Policies

Reading our Terms and Conditions alongside this privacy policy will give you a full understanding of the overall rules of use for the platform. It covers payment, bonus claims, account management, and user responsibilities in detail. Reading both documents together will keep you fully informed about the terms of our services.

For answers to common questions, visit our FAQ section — where frequently asked questions about accounts, payments, and security are answered in plain language.

11. Contact Information

For any questions, requests, or complaints regarding this privacy policy, please get in touch with us:

• Live Chat: Available 24/7, in Bengali and English
• Email: [email protected]

We aim to respond to your request as promptly as possible.